1) OEIS shall provide Client with investigative services which may result in: written reports, recorded statements, documents, photos, video, audio, and other related items, as set forth by the terms and conditions below. Client agrees all the reports will be submitted and received subject to the conditions of this agreement.
2) Client agrees to pay OEIS for all services rendered regardless of the outcome of said services. OEIS has not made any warranties or guaranties as to the success of the investigation, research, or other matters in question. Due to the nature of investigative work, no warranties or guaranties can be given as to the success or quality of the results achieved. Client should understand that information obtained may not be that which is desired or in the favor of the Client. Client should understand, money can be saved by giving OEIS correct and truthful information prior to and during the case. Client attests that he/she/company has not misrepresented said Client for requesting services that OEIS provides. Client understands that knowingly supplying false, misleading, or incomplete statements or information to OEIS, relating to said assignment, will result in immediate termination on said assignment and forfeiture of all retainers and money paid to OEIS. Client understands that misrepresentation in this agreement may result in civil and/or criminal action against the Client/company. OEIS reserves the right to refuse service to the client for security, safety, unlawful, or immoral reasons. Honesty and integrity are what OEIS works by. We expect the same from the Client.
3) Client agrees to indemnify and hold OEIS harmless against all claims arising out of or related to the information or services of OEIS. Client agrees that certain information as it relates to the practices and procedures of OEIS may become known and Client specifically agrees that they will hold any such information as
confidential, not to be discussed with anyone outside the scope of this agreement.
4) Client acknowledges that the investigation will be or could be greatly damaged if the subject of this investigation were to become aware of the activities of OEIS relative to the case in progress and therefore agrees to keep our relationship confidential at all times during the investigation, as not to put OEIS's Investigator in danger or expose OEIS's involvement in this case to anyone.
5) OEIS agrees to conduct the investigation with due diligence to protect the interests of the Client and to the best of OEIS's abilities. All expressions made relative thereto are matters of OEIS and conclusions are opinion only, as facts and information given presented themselves.
6) OEIS will comply with all provisions of Federal, Provincial and City laws and regulations pertaining to obtaining all
information related to this assignment.

7) OEIS will keep and maintain all reports strictly confidential. Except where required by law or subpoena, no information from reports will be revealed to the person reported on or to any other person unless Client gives

8) OEIS is not a law agency and therefore does not provide legal advice, nor does it provide financial, insurance, or personal counseling services. Client is encouraged and advised to seek expert advice in these areas.

9) This agreement is valid for the duration of the investigation or until such time as it is cancelled by either party by written notice to terminate the agreement. No termination shall prejudice OEIS to collect payment for services completed prior to the termination of the agreement.
10) OEIS does warrant that all work and research fees that are billed will be performed on behalf of the client, and no charges will be made for work that is not done.

11) Reference Video Tape/Pictures, Client understands surveillance tapes and pictures are by their nature, NOT television studio-type productions and are often taken from long distances, from unusual locations, and during extreme weather conditions and as such, the quality can be variable. OEIS will proceed with due diligence to obtain the ABSOLUTE BEST quality video/audio and/or pictures that can be obtained given the circumstances. Audio recordings will be made with video as circumstances depict.
12) Client agrees to pay OEIS for its time, material, search fees, and services as follows:
All work is done under a retainer in which the amount will be set by OEIS on a case by case basis. This will be held as pre-payment for work to be done under this agreement. If work is completed and retainer funds remain, all remaining funds will be returned back to the Client. If the retainer is extinguished and Client wants to pursue the assignment, another retainer will be put in place, or the remainder may be billed at the completion of assignment, as OEIS chooses and due and payable upon receipt.
a.Client agrees that any balance owing on the agreement, together with accrued expenses, plus costs of the investigation, shall be due and payable in full, prior to any delivery of reports, tapes, videos, or any other materials relating to the assignment.
b.No court appearances will occur on behalf of OEIS until the case is paid in full. Any money not paid in full as agreed will be subject to a 1½ percent interest charge per month. Client further agrees to pay for all costs of collection plus attorney fees and court fees relating to collecting money due.
c.On all assignments which are expected to last longer than 30 days, that portion of the work that has been completed will be billed and payment will be due upon receipt of the invoice.

1) OEIS shall provide Client with investigative services which may result in: written reports, recorded statements, documents, photos, video, audio, and other related items, as set forth by the terms and conditions below. Client agrees all the reports will be submitted and received subject to the conditions of this agreement.
2) Client agrees to pay OEIS for all services rendered regardless of the outcome of said services. OEIS has not made any warranties or guaranties as to the success of the investigation, research, or other matters in question. Due to the nature of investigative work, no warranties or guaranties can be given as to the success or quality of the results achieved. Client should understand that information obtained may not be that which is desired or in the favor of the Client. Client should understand, money can be saved by giving OEIS correct and truthful information prior to and during the case. Client attests that he/she/company has not misrepresented said Client for requesting services that OEIS provides. Client understands that knowingly supplying false, misleading, or incomplete statements or information to OEIS, relating to said assignment, will result in immediate termination on said assignment and forfeiture of all retainers and money paid to OEIS. Client understands that misrepresentation in this agreement may result in civil and/or criminal action against the Client/company. OEIS reserves the right to refuse service to the client for security, safety, unlawful, or immoral reasons. Honesty and integrity are what OEIS works by. We expect the same from the Client.
3) Client agrees to indemnify and hold OEIS harmless against all claims arising out of or related to the information or services of OEIS. Client agrees that certain information as it relates to the practices and procedures of OEIS may become known and Client specifically agrees that they will hold any such information as
confidential, not to be discussed with anyone outside the scope of this agreement.
4) Client acknowledges that the investigation will be or could be greatly damaged if the subject of this investigation were to become aware of the activities of OEIS relative to the case in progress and therefore agrees to keep our relationship confidential at all times during the investigation, as not to put OEIS's Investigator in danger or expose OEIS's involvement in this case to anyone.
5) OEIS agrees to conduct the investigation with due diligence to protect the interests of the Client and to the best of OEIS's abilities. All expressions made relative thereto are matters of OEIS and conclusions are opinion only, as facts and information given presented themselves.
6) OEIS will comply with all provisions of Federal, Provincial and City laws and regulations pertaining to obtaining all
information related to this assignment.
7) OEIS will keep and maintain all reports strictly confidential. Except where required by law or subpoena, no information from reports will be revealed to the person reported on or to any other person unless Client gives
8) OEIS is not a law agency and therefore does not provide legal advice, nor does it provide financial, insurance, or personal counseling services. Client is encouraged and advised to seek expert advice in these areas.
9) This agreement is valid for the duration of the investigation or until such time as it is cancelled by either party by written notice to terminate the agreement. No termination shall prejudice OEIS to collect payment for services completed prior to the termination of the agreement.
10) OEIS does warrant that all work and research fees that are billed will be performed on behalf of the client, and no charges will be made for work that is not done.
11) Reference Video Tape/Pictures, Client understands surveillance tapes and pictures are by their nature, NOT television studio-type productions and are often taken from long distances, from unusual locations, and during extreme weather conditions and as such, the quality can be variable. OEIS will proceed with due diligence to obtain the ABSOLUTE BEST quality video/audio and/or pictures that can be obtained given the circumstances. Audio recordings will be made with video as circumstances depict.
12) Client agrees to pay OEIS for its time, material, search fees, and services as follows:
All work is done under a retainer in which the amount will be set by OEIS on a case by case basis. This will be held as pre-payment for work to be done under this agreement. If work is completed and retainer funds remain, all remaining funds will be returned back to the Client. If the retainer is extinguished and Client wants to pursue the assignment, another retainer will be put in place, or the remainder may be billed at the completion of assignment, as OEIS chooses and due and payable upon receipt.
a.Client agrees that any balance owing on the agreement, together with accrued expenses, plus costs of the investigation, shall be due and payable in full, prior to any delivery of reports, tapes, videos, or any other materials relating to the assignment.
b.No court appearances will occur on behalf of OEIS until the case is paid in full. Any money not paid in full as agreed will be subject to a 1½ percent interest charge per month. Client further agrees to pay for all costs of collection plus attorney fees and court fees relating to collecting money due.
c.On all assignments which are expected to last longer than 30 days, that portion of the work that has been completed will be billed and payment will be due upon receipt of the invoice.

OEIS PROTECTION INC AS OF April 1st, 2024
CAL PI LIC # 189307
INVESTIGATIVE SERVICES RETAINER AGREEMENT
This Terms of Use website, alongside any correspondence between you (and/or your company) and OEIS Protection Inc, a corporation licensed exclusively in California, sets forth the agreed-upon terms and conditions between both parties. By accessing our website, responding via email to OEIS Protection Inc, or utilizing OEIS Protection Inc's services, you are affirming your agreement to these terms.

OEIS Protection Inc operates from 1010 S Robertson St, Suite 5, Los Angeles, CA 90035, United States. You can reach us at +1-866-664-0222, Monday through Saturday, from 7 a.m. to 7 p.m. For urgent matters outside these hours, email us at info@oeis.us for a response within one hour.

This agreement, involving you ("Client", "I", or "you") and OEIS Protection Inc ("Agency", "Investigator", or "us"), highlights that OEIS Protection Inc is a professionally licensed investigation firm in California, holding license number CAL PI LIC # 189307 as per the Bureau of Security and Investigative Services (“BSIS”). This license, indicative of our extensive experience, was issued based on our proven track record since 1990 under Florida license number 90-00001.

**1. Scope of Agreement**

1. **A)** Engaging with us, through any means of communication, signifies your intent to hire us for specific investigative tasks as outlined by you. You agree to all associated fees and costs, granting us permission to undertake all necessary actions to conduct the investigation. We commit to industry-standard practices, supported by over 25 years of experience. You confirm the investigation has a lawful purpose, and we will act according to your directions until the objectives are met or services concluded.

2. **B)** We endeavor to achieve the desired outcomes using all reasonable means but cannot guarantee specific results due to the unpredictable nature of investigations. We reserve the right to discontinue services if they conflict with security, legal, ethical, or moral standards.

3. **C)** Our investigations will be conducted legally, ensuring the safety of all individuals, including our team.

4. **D)** We may rely on various third-party sources for information gathering, over which we have no control and therefore cannot guarantee their accuracy. Our reports are for reference only, and sources can be disclosed for legal actions upon request.

5. **E)** While aiming to provide actionable results, the information obtained during the investigation is subject to California and Federal evidence laws. We do not guarantee the admissibility of information acquired during our investigations.

**2. Scope of Assignment**

1. **A)** The specifics of the assignment will be determined by your initial request. This scope can be adjusted through mutual communication.

2. **B)** Written reports are provided upon request. If not requested beforehand, we will determine the frequency of informal updates. Preparing a detailed report, including any visual evidence, may require additional time and costs, for which you will be notified in advance.

**3. Rates**

Our fees are based on the nature of the investigation, including hourly rates, per-day rates, flat fees, or per-case rates. New clients are subject to a minimum charge which includes investigation time and travel expenses. Rates for third-party services or specialized equipment will be provided as needed.

**4. Fees**

You are required to pay the retainer in advance, covering both our services and any associated costs. We will not exceed the agreed-upon amount without your consent. Unused funds will be refunded accordingly.

**5. Expenses**

You will cover all expenses incurred during the investigation, including mileage, lodging, and any other costs deemed necessary for achieving the investigation’s objectives. We will seek your approval for any significant additional expenses.

**6. Confidentiality and Non-Disclosure**

All information obtained during the investigation is confidential and will not be disclosed without your express consent, except as required by law.

**7. Legal Disclaimer**

We do not provide legal advice and recommend consulting with a qualified attorney for legal matters.

**8. Court Testimony**

Fees for court appearances and testimonies are agreed upon in advance and are subject to additional travel and accommodation costs if applicable.

**9. Cancellation and Termination**

Cancellations must be made at least 24 hours in advance for a full refund. Specifics regarding cancellations and refunds are outlined within the agreement.

**10. Satisfaction**

Your satisfaction is our priority. We welcome feedback and are committed to addressing any concerns you may have regarding our services.

**11. Representations & Warranties**

Both parties make specific representations and warranties, including the lawful use of information obtained and the confidentiality of the investigation process.

**12. Release & Indemnification**

You agree to release and indemnify OEIS Protection Inc from any claims related to our services, except as prohibited by law.
1) OEIS shall provide Client with investigative services which may result in: written reports, recorded statements, documents, photos, video, audio, and other related items, as set forth by the terms and conditions below. Client agrees all the reports will be submitted and received subject to the conditions of this agreement.
2) Client agrees to pay OEIS for all services rendered regardless of the outcome of said services. OEIS has not made any warranties or guaranties as to the success of the investigation, research, or other matters in question. Due to the nature of investigative work, no warranties or guaranties can be given as to the success or quality of the results achieved. Client should understand that information obtained may not be that which is desired or in the favor of the Client. Client should understand, money can be saved by giving OEIS correct and truthful information prior to and during the case. Client attests that he/she/company has not misrepresented said Client for requesting services that OEIS provides. Client understands that knowingly supplying false, misleading, or incomplete statements or information to OEIS, relating to said assignment, will result in immediate termination on said assignment and forfeiture of all retainers and money paid to OEIS. Client understands that misrepresentation in this agreement may result in civil and/or criminal action against the Client/company. OEIS reserves the right to refuse service to the client for security, safety, unlawful, or immoral reasons. Honesty and integrity are what OEIS works by. We expect the same from the Client.
3) Client agrees to indemnify and hold OEIS harmless against all claims arising out of or related to the information or services of OEIS. Client agrees that certain information as it relates to the practices and procedures of OEIS may become known and Client specifically agrees that they will hold any such information as
confidential, not to be discussed with anyone outside the scope of this agreement.
4) Client acknowledges that the investigation will be or could be greatly damaged if the subject of this investigation were to become aware of the activities of OEIS relative to the case in progress and therefore agrees to keep our relationship confidential at all times during the investigation, as not to put OEIS's Investigator in danger or expose OEIS's involvement in this case to anyone.
5) OEIS agrees to conduct the investigation with due diligence to protect the interests of the Client and to the best of OEIS's abilities. All expressions made relative thereto are matters of OEIS and conclusions are opinion only, as facts and information given presented themselves.
6) OEIS will comply with all provisions of Federal, Provincial and City laws and regulations pertaining to obtaining all
information related to this assignment.
7) OEIS will keep and maintain all reports strictly confidential. Except where required by law or subpoena, no information from reports will be revealed to the person reported on or to any other person unless Client gives
8) OEIS is not a law agency and therefore does not provide legal advice, nor does it provide financial, insurance, or personal counseling services. Client is encouraged and advised to seek expert advice in these areas.
9) This agreement is valid for the duration of the investigation or until such time as it is cancelled by either party by written notice to terminate the agreement. No termination shall prejudice OEIS to collect payment for services completed prior to the termination of the agreement.
10) OEIS does warrant that all work and research fees that are billed will be performed on behalf of the client, and no charges will be made for work that is not done.
11) Reference Video Tape/Pictures, Client understands surveillance tapes and pictures are by their nature, NOT television studio-type productions and are often taken from long distances, from unusual locations, and during extreme weather conditions and as such, the quality can be variable. OEIS will proceed with due diligence to obtain the ABSOLUTE BEST quality video/audio and/or pictures that can be obtained given the circumstances. Audio recordings will be made with video as circumstances depict.
12) Client agrees to pay OEIS for its time, material, search fees, and services as follows:
All work is done under a retainer in which the amount will be set by OEIS on a case by case basis. This will be held as pre-payment for work to be done under this agreement. If work is completed and retainer funds remain, all remaining funds will be returned back to the Client. If the retainer is extinguished and Client wants to pursue the assignment, another retainer will be put in place, or the remainder may be billed at the completion of assignment, as OEIS chooses and due and payable upon receipt.
a.Client agrees that any balance owing on the agreement, together with accrued expenses, plus costs of the investigation, shall be due and payable in full, prior to any delivery of reports, tapes, videos, or any other materials relating to the assignment.
b.No court appearances will occur on behalf of OEIS until the case is paid in full. Any money not paid in full as agreed will be subject to a 1½ percent interest charge per month. Client further agrees to pay for all costs of collection plus attorney fees and court fees relating to collecting money due.
c.On all assignments which are expected to last longer than 30 days, that portion of the work that has been completed will be billed and payment will be due upon receipt of the invoice.