1) OEIS shall provide Client with investigative services which may result in: written reports, recorded statements, documents, photos, video, audio, and other related items, as set forth by the terms and conditions below. Client agrees all the reports will be submitted and received subject to the conditions of this agreement.
2) Client agrees to pay OEIS for all services rendered regardless of the outcome of said services. OEIS has not made any warranties or guaranties as to the success of the investigation, research, or other matters in question. Due to the nature of investigative work, no warranties or guaranties can be given as to the success or quality of the results achieved. Client should understand that information obtained may not be that which is desired or in the favor of the Client. Client should understand, money can be saved by giving OEIS correct and truthful information prior to and during the case. Client attests that he/she/company has not misrepresented said Client for requesting services that OEIS provides. Client understands that knowingly supplying false, misleading, or incomplete statements or information to OEIS, relating to said assignment, will result in immediate termination on said assignment and forfeiture of all retainers and money paid to OEIS. Client understands that misrepresentation in this agreement may result in civil and/or criminal action against the Client/company. OEIS reserves the right to refuse service to the client for security, safety, unlawful, or immoral reasons. Honesty and integrity are what OEIS works by. We expect the same from the Client.
3) Client agrees to indemnify and hold OEIS harmless against all claims arising out of or related to the information or services of OEIS. Client agrees that certain information as it relates to the practices and procedures of OEIS may become known and Client specifically agrees that they will hold any such information as
confidential, not to be discussed with anyone outside the scope of this agreement.
4) Client acknowledges that the investigation will be or could be greatly damaged if the subject of this investigation were to become aware of the activities of OEIS relative to the case in progress and therefore agrees to keep our relationship confidential at all times during the investigation, as not to put OEIS's Investigator in danger or expose OEIS's involvement in this case to anyone.
5) OEIS agrees to conduct the investigation with due diligence to protect the interests of the Client and to the best of OEIS's abilities. All expressions made relative thereto are matters of OEIS and conclusions are opinion only, as facts and information given presented themselves.
6) OEIS will comply with all provisions of Federal, Provincial and City laws and regulations pertaining to obtaining all
information related to this assignment.

7) OEIS will keep and maintain all reports strictly confidential. Except where required by law or subpoena, no information from reports will be revealed to the person reported on or to any other person unless Client gives

8) OEIS is not a law agency and therefore does not provide legal advice, nor does it provide financial, insurance, or personal counseling services. Client is encouraged and advised to seek expert advice in these areas.

9) This agreement is valid for the duration of the investigation or until such time as it is cancelled by either party by written notice to terminate the agreement. No termination shall prejudice OEIS to collect payment for services completed prior to the termination of the agreement.
10) OEIS does warrant that all work and research fees that are billed will be performed on behalf of the client, and no charges will be made for work that is not done.

11) Reference Video Tape/Pictures, Client understands surveillance tapes and pictures are by their nature, NOT television studio-type productions and are often taken from long distances, from unusual locations, and during extreme weather conditions and as such, the quality can be variable. OEIS will proceed with due diligence to obtain the ABSOLUTE BEST quality video/audio and/or pictures that can be obtained given the circumstances. Audio recordings will be made with video as circumstances depict.
12) Client agrees to pay OEIS for its time, material, search fees, and services as follows:
All work is done under a retainer in which the amount will be set by OEIS on a case by case basis. This will be held as pre-payment for work to be done under this agreement. If work is completed and retainer funds remain, all remaining funds will be returned back to the Client. If the retainer is extinguished and Client wants to pursue the assignment, another retainer will be put in place, or the remainder may be billed at the completion of assignment, as OEIS chooses and due and payable upon receipt.
a.Client agrees that any balance owing on the agreement, together with accrued expenses, plus costs of the investigation, shall be due and payable in full, prior to any delivery of reports, tapes, videos, or any other materials relating to the assignment.
b.No court appearances will occur on behalf of OEIS until the case is paid in full. Any money not paid in full as agreed will be subject to a 1½ percent interest charge per month. Client further agrees to pay for all costs of collection plus attorney fees and court fees relating to collecting money due.
c.On all assignments which are expected to last longer than 30 days, that portion of the work that has been completed will be billed and payment will be due upon receipt of the invoice.